Obagi Medical Skincare Products Authorized Retailer & Specialist

Shipping & Return Policy




All orders are shipped via USPS United States Postal Service. Orders placed prior to 11:00am (PST) will be processed on the same day and shipped within 24 hours as soon as we verify payment information. We're offering PAYPAL Method of payment for now and we are working on  the Authorize.net payment method. We will notify of the Authorize.net status in writing.

Please note USPS shipping restrictions and regulations will apply, including non-delivery dates and holidays. We have most of the product inventories however time to time, product back orders may take extra days for shipping.

Note: If you have products on backorder, your order will be shipped with the selected shipping option once we receive your items in stock. You will be notified via email if your items are on backorder. Any back orders  takes extra days for shipping.

Estimated delivery dates are based off of estimates given by USPS and UPS and are not exact all the time.  Delivery dates may be longer during the holidays and BMB Medical group is not responsible for any weather related delays and wrong address delivers if the customer wrote wrong delivery address.

Because  large or heavy may cost  additional shipping fees, please contact us at info@walterkimmd.com  for other possible shipping options. We try to do our very best to our customers and we would like to offer happy shopping experience, however, because we re human being, we do make mistakes sometimes. If the product was sent to by an error by us, please send the product back to us without opening the package. We will NOT charge any shipping fees.

BMB Medical Group reserve the right to discontinue SALE OR  Free Shipping  (in the future) Offer at any time.

USPS (United States Postal Service)

The U.S. Postal Service delivers packages Monday-Saturday, excluding holidays.  Please consider Weekends and Holidays for USPS delivery.  Excludes weekends and U.S. holidays. No P.O. Boxes, Physical Address Required. Overnight shipping does not apply to U.S. Commonwealths such as Puerto Rico, Guam, and the U.S. Virgin Islands.  Excludes weekends and U.S. holidays. You will receive a delivery confirmation number via e-mail when your order is shipped.

USPS Tracking System Tel  (800) 275-8777



Shipping Methods:

*Standard Shipping to the United States.  Shipped by ground method via USPS  United  States Postal Service. Standard Delivery: 3-7 business days. 


**Priority Shipping to the United States.  Ship via USPS  Priority Mail, mostly delivers within 2-3 business days.

(*In some special cases, this is not guaranteed.)

***International Shipping:

We offer shipping to Korea.  Please contact us if you have any questions.  

Please contact  info@walterkimmd.com  for any other international territories.  We do not ship certain international territories to respect and follow Obagi  company’s policy.   



There's never been a better time to switch to USPS®. With world-class service, the largest delivery network in the United States, and upfront pricing, our shipping services will help your business grow at prices that won't give you sticker shock.

At USPS, we offer. . .

  • Online shipping with discounted rates and free USPS Tracking™
  • The nation’s largest delivery network
  • No surcharges for residential delivery
  • Friendly customer service by phone
  • Eco-Friendly Packaging

We may offer ups in the future but we offer usps for now.



You can return your purchase if you are not satisfied with your purchase WITHIN 14 DAYS FROM THE PURCHASE DATE.    We make every effort to process your return order quickly.

Please note that return item must be in original condition and in the original packaging.  If the product (skincare product) has been opened, we’re not able to accept the return.   If you simply have changed your mind about your purchase,  and you have product in original condition, please return it as soon as possible.    You may send us an email about the return confirmation in advance to ;.      info@walterkimmd.com.

Authorization number for Returns  

WE WILL NOT REQUIREAUTHORIZATION IF THE PRODUCTS IS IN ORIGINAL CONDITION.  UNOPENED, SEALED.   OTHERWISE,    You will need a return merchandise BMB authorization number in order for it to be accepted.  Any returns sent to us without a return merchandise authorization number will not be accepted. Please request for BMB authorization numbers.  BMB return authorization is valid for 10 days.

Return Address; 

Please send the return item to: BMB Medical Group; 4160 Wilshire Blvd #303 LA CA 90010 Returns must be in their original packaging condition.

Original packaging

Original packaging and have the original sales slip
all returned merchandise must be in its original packaging and have the original sales slip enclosed.  Products must be in the condition you received them and in the original box and/or packaging.

Process time for Return  

Once your return is received and inspected within 48-72 hours of receipt,  your refund will be processed and a credit will be automatically applied to your credit card (or original method of payment received)  within 7 days.    Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.      As part of our return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase with return authorization.

Not Qualify for a refund

PRODUCTSS THAT HAS BEEN USED, OPENED, NOT IN ORIGINAL CONDITION  IS NOT  POSSIBLE FOR RETURN.   Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense.


Wrong shipping address
You have given us full permission to send to the address to the one you provided.  When you purchase on our site, you agreed as follow; “I verify that the shipping information.   I have provided is correct and complete address”.  Any damages due to wrong address may be paid by wrong address provider/customer.  Extra shipping and handling fees up to 15.00 dollars will be charged for wrong address.   PLEASE MAKE SURE TO PUT CORRECT DELIVERING ADDRESS. Thank you for your understanding.

Purchase Product Refuse

We’re not responsible for your product when you refuse to receive from UPS,USPS or any other delivery methos that we offer to ship to you.

Mail in Orders paid by checks/Retuen Checks 
Personal checks and money orders are accepted. A $50.00 minimum fee will be charged to all returned checks. All orders paid by check will be held for two weeks after funds are received.

Shipping Cost for Return

PLEASE  NOTE THAT BUYER PAY FOR SHIPPING COST.   Please note BMB is not responsible for shipping charges.  Please make sure to read our return policy before the purchase. You will receive a full refund credited to your original payment method.  Any original shipping fees are non-refundable for we have paid Third Party Company.  Thank you for your understanding.


Please keep your shipping receipt.      We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance.    If you believe it’s the best for you, you have option for lost.  We encourage you to buy insurance. Thank you for your understanding.

Free Gift Items 

If you return a product, any free gift received on the purchase of that product must be returned in original condition.  We will charge if the free gift is not returned or not in condition to accept. Thank you for your understanding.

Multiple returns

Please read our return policy before the purchase. 

We love to serve you however multiple return requests are not allowed and a maximum of three individual items returned or exchanged within 6 months per customer.   Because we review each returns carefully and we keep record, the same person making multiple return will be recorded.  Please note there will no longer be able to return items after 3 returns in 6 months.  We reserve the right to deny multiple refunds on products purchased and returned more than once. PLEASE CHECK THE STORE POLICY BEFORE BUYING THE PRODUCTS,  Thank you for your understanding.   We make every effort to process your return order quickly.


BMB Medical Group reserves the right to change and update this return policy at any time.

We appreciate your assistance and understanding in this return policy.